Refund & exchange

The company carries out returns and exchanges of goods in accordance with the Law "On Protection of Consumer Rights".

1. Only goods of proper quality, from all store categories, in new condition, without damage, and with the packaging preserved are accepted for return and exchange.
2. Goods of inadequate quality from all store categories are not accepted for return, except in cases of manufacturing defects.
3. Return and exchange of goods is possible within 14 days after the buyer receives the goods.
4. Return delivery of goods is carried out by agreement.
5. Funds are refunded in cashless form to a card or bank account.

To process a return, you need to email us at gsmm@ukr.net and inform us of your intention, specifying the reason for the return and contact details — our manager will definitely contact you.

Return address:
119 Klochkivska St., Kharkiv, Kharkiv region, 63082

Refund timeframes:
In case of a return, the cost of the goods will be refunded within 3 business days after receipt of the goods.

No commission is charged by the online store for the exchange/return of goods.

ATTENTION!
According to the Law "On Protection of Consumer Rights", the company may refuse the consumer an exchange and return of goods of proper quality if they belong to the categories specified in the current List of non-food goods of proper quality, not subject to return and exchange.